Delivery & FAQ
This is new to us so there might be teething problems. Thank you in advance for your patience as we figure out how best to work this.
We can assure you we are taking necessary precautions to run this service in a compliant and sanitary way. There will only be one member of staff dealing with orders so please do bear with us.
If there are any problems with your order please email firstname.lastname@example.org and someone will get in touch with you ASAP.
Once again, thank you for your patience and support while we get our head around serving beer to you in the best way possible!
Star & Garter xxx
How does it work?
We are currently able to offer same day deliveries on Tuesdays, Thursdays and Saturdays.
The cut off for placing an order is 1pm on each of these days. We hope to have your order delivered by 6pm.
To place a delivery order simply choose ‘delivery’ at the online checkout.
On arrival we will ring your bell or knock at the door, leave the delivery at your door and wait a few metres away to make sure it has been picked up. If you are lucky enough to look under 25 we will need to see photographic ID.
Please make sure you will be at home during your delivery time before placing your order. We will not be able to redeliver on any day other than Tuesdays, Thursdays or Saturdays.
There will be a limited number of delivery slots for the first week or two while we acclimatise to this new way of working.
Where do you deliver to?
For now we are only able to deliver to BR1,BR2,BR3 & BR4 postcodes but we hope as time goes on we can start to bring the good stuff to all of you who live further afield.
I live just over the border of your delivery area, can you please deliver to me?
Send an email to email@example.com and we’ll see what we can do ;)
How much does it cost?
We are charging £3.50 per delivery, to cover our costs. We aim to keep our prices as low as possible and will reassess this figure as we become more adept with the delivery process.
Can I buy some drinks for a friend?
Yes! Just make sure you let them know to expect a delivery and put their details into the shipping address. Alternatively, you could buy them a gift card.
Why hasn’t my delivery arrived yet?
Eek! We’re sorry. Email firstname.lastname@example.org and someone will get in touch with you as soon as possible.
My drinks arrived broken, what should I do?
Oh dear. Sorry about that! Send photos of the damaged goods along with proof of purchase to email@example.com and we’ll get this sorted.
CLICK & COLLECT
Can I come without placing an online order?
You’re welcome to pop in on the days we’re open but it may be safer and quicker if you order online. The less time that you spend on the premises the more fully we are abiding by social distancing rules and the easier it is for us to serve more customers efficiently.
Everything that can be bought on the premises can be bought online. In fact, some of the rarer speciality beers will only be available online as it takes us a lot of time to hunt them down in our Aladdin’s cave of beer. There is also a discount when ordering draught beer online so please do take advantage of that.
Can I drive to the door?
Yes you can. When you check out online please fill in the special instruction box and let us know:
1. What time you will arrive.
2. What car we should look out for.
3. Whether you will arrive at the front entrance (BR1 1NZ) or the back entrance (Walters Yard, BR1 1QA)
Can I bring my own container for refills?
I’m afraid not. For hygiene reasons and to minimise risk we will be using disposable containers for the time being.